The Five Why’s Article in PDF

The “Five Why's" technique is a useful diagnostic technique originated at the Toyota Motor Corporation. The car manufacturing industry was undergoing a significant evolution and quality became a top priority for automakers. Other companies developed similar techniques for similar reasons, but they referred to them by other names.

In this article I discuss the premise behind the technique and how to leverage this tool to understand the cause and effect relationship of an underlying problem. I think this technique is a valuable tool that can be used in almost any business function.

You may access the original article by clicking here.